Department: Facilities & Community Management
Reports to: SFE/AFM/FM
Job Objective
Attend to all customer requests efficiently and effectively. Monitor performance of all FM services such as MEP, Civil works, Cleaning, Waste management, Security, Pest control, Landscaping etc. Events planning and handling & supporting the community / association manager with daily tasks. Direct liaison with the clients and assist with their complaints and manage client’s expectations along with company goals.
Key Responsibilities
- Promote community spirit and resident engagement
- Respond promptly to all service requests and emergencies
- Meet with the community supervisor and association manager regarding issues within the community
- Regular inspection of community facilities and common areas
- Attends community management meetings when required
- Manage the provided email boxes and send all notices to clients
- Recommends improvements and cost saving strategies.
- Meets customers’ onsite as and when required.
- Provides updates to customers via various channels of communication such as general notices, bulletin boards and door drops
- Ensures all reports generated and submitted are reviewed for accurate information and quality content
Requisite Qualifications
- Bachelor’s degree holder.
- Community management certifications preferred.
Experience Requirement
- Minimum 2-3 years on the same level of experience preferably in a medium to large organization.
Skill Sets
- Ability to excel in fast-paced environment
- Proactive and self-driven
- Attention to detail
- High level of customer relationship experiance
